Unless stated otherwise in writing the following Terms & Conditions apply for all bookings made with Phenix Short Stays.
Any short break reservations must be a minimum of 2 nights
A payment of 50% must be forwarded for holidays of seven nights or over to confirm booking, the remainder being due 6 weeks before start of holiday.
If holiday is booked within 6 weeks of departure, full payment must be paid upon booking. In the event of non-payment of this balance, we reserve the right to cancel the holiday and no refund will be given.
For holidays of less than seven nights, full payment must be made upon booking.
If you are forced to cancel, please email or telephone immediately. We reserve the right to keep any monies paid as a cancellation fee.
Should we re-let the property, we shall be happy to offer you an alternative date for your holiday.
If the property is not re-let you will be held liable to pay the full balance due on the property you have booked. You are advised to take out Holiday Cancellation Insurance to cover this eventuality.
In the event of a cancellation by us, our liability shall be limited to the return in full the monies paid.
The Phénix Short Stay apartment may be occupied by the amount of guests stated on the property listing.
The number of persons including children occupying the accommodation shall not exceed the number of persons on the reservation form at the time of booking (except for babies in cots agreed at the time of booking). Only the families/persons quoted when booking are allowed to stay at the property.
No third parties are allowed to stay at the property and holidays booked are not transferable.
The owner is not liable to the guest, or members of the guest’s party for the loss or damage to any property belonging to any of them.
As the persons responsible for the property, we reserve the right to gain access at any reasonable time during occupancy. We shall not be responsible for the death or personal injury to a holidaymaker or loss, damage or accident to personal property.
In the event of misbehaviour or other necessary causes, the owner reserves the right to terminate the let without any refund of monies.
The Proprietor or their representatives shall be allowed access at any reasonable time during occupancy for the purpose of emergency maintenance or repair or any other need.
Guests are responsible for the condition of the apartment and the furniture and fittings therein. Whilst accepting that the apartment is cleaned between ‘lets’, the guest shall leave the apartment in the same state of cleanliness and general order in which it was found.
We ask that any breakages or faulty equipment be reported so that we may replace them. In the case of breakages, a replacement charge will be made.
Where you have special needs, such as extra linen, please specify upon booking and we shall endeavour to do our upmost to fulfil your needs. We may have to make a small charge.
Visitors should aim to arrive after 3pm and vacate the apartment by 11am on day of departure.
Our aim is to make your stay a happy and memorable one. If there is anything we can do to make your holiday more relaxed or enjoyable please let us know.
Mike and Delphine
Phénix Short Stays